Contact
We’re here to help.
Questions about a bike, a test ride or your order? Reach the Zen team directly — we usually reply within 1–2 business days.
Send a message
Tell us what you need.
Have a question about a Zen e-bike, a test ride, or your order? Send us a note and our team will get back to you — usually within 1–2 business days.
How soon will my bike ship?
Bikes in stock ship in 2–3 business days from Dartmouth, Nova Scotia.
Can I return it?
Yes — every Zen comes with a 30-day money-back guarantee. See our returns policy.
Who services my bike?
Any authorized Zen dealer, or our team directly for parts and warranty support.