Privacy Policy
Last updated: July 1, 2026
Zen Electric Bikes ("Zen," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our e-bikes in the United States and Canada.
1. Information We Collect
We collect information you provide directly — such as your name, email address, phone number, shipping and billing details, and any messages you send us — as well as information collected automatically, including your IP address, device and browser type, and the pages you view, through cookies and similar technologies.
2. How We Use Your Information
We use your information to process and deliver orders, provide customer and warranty support, respond to enquiries, improve our products and website, and — where you have opted in — send you updates and offers. You can unsubscribe from marketing messages at any time.
3. Sharing and Disclosure
We do not sell your personal information. We share it only with service providers who help us operate our business (such as payment processors, shipping carriers, and IT and support providers, including our operations team), and when required by law or to protect our rights.
4. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.
5. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. Residents of California (under the CCPA/CPRA) and Canada (under PIPEDA) have specific rights; to exercise any of these, contact us using the details below.
7. Data Retention
We keep your information only as long as needed to fulfil the purposes described here, including legal, accounting, and reporting obligations.
8. International Transfers
We operate internationally and our support and operations teams are located in India. When we transfer your information across borders, we take steps to protect it consistent with this policy and applicable law.
9. Third-Party Links
Our website may link to third-party sites, including dealer and mapping services. We are not responsible for the privacy practices of those sites.
10. Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version here with a new "last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or your information, contact us at support@zenebikes.com or +1 (902) 635-4777.
This policy is provided as a general template and is not legal advice; please have it reviewed by qualified counsel before relying on it.