Terms & Conditions

Last updated: August 2026

Welcome to Zen Electric Bikes. By accessing or purchasing from zenebikes.com you agree to these Terms & Conditions. Please read them carefully.

1. Products & Pricing

Prices are shown in Canadian dollars (CAD) for Canada and US dollars (USD) for the United States. Prices, specifications, and availability may change without notice. We make every effort to display products and pricing accurately.

2. Orders & Payment

When you place an order you make an offer to purchase. We reserve the right to accept or decline any order. Payment is processed securely and your order is confirmed once payment is received.

3. Shipping & Delivery

Shipping is free within Canada and a flat US$200 to the United States. Orders typically process within 2–3 business days. See our Shipping Policy for details.

4. Returns & Warranty

Eligible products may be returned within 30 days under our Return & Refund Policy. Manufacturer warranties apply to defects in materials and workmanship.

5. Safe Use

Electric bikes must be operated in accordance with local laws. Always wear a helmet and follow safety guidelines. Riders are responsible for compliance with regulations in their area.

6. Limitation of Liability

To the extent permitted by law, Zen Electric Bikes is not liable for indirect or consequential damages arising from the use of our products or website.

7. Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the laws of Canada applicable therein.

8. Contact

Questions? Email support@zenebikes.com or call +1 (902) 635-4777.