Contact us
Have a question about a Zen e-bike, a test ride, or your order? Send us a note and our team will get back to you — usually within 1–2 business days.
We're here to help you ride.
Email support@zenebikes.com · Call +1 (902) 635-4777 · or start a live chat anytime. Our team typically replies within 1–2 business days.
Frequently Asked Questions
Quick answers about test rides, delivery, and support across the US and Canada.
Where can I test ride a Zen e-bike?
We partner with dealers across the US and Canada. Visit our Dealers page to find test-ride locations near you.
Do you ship across the US and Canada?
Yes — Zen Electric Bikes serves riders across the United States and Canada. Message us and we will help you get set up.
How do I get help with my e-bike?
Our support team can help with setup, service, and warranty questions by email, phone, or live chat. See the Support page for details.
What does the warranty cover?
Warranty and service details are on our Support page. Reach out and we will walk you through exactly what is covered for your model.
How can I become a Zen dealer?
We are always looking for great partners. Visit Our Dealers or send us a message using the form above and our team will follow up.
Can I customise my Zen e-bike?
Select models offer customisation options. Browse our e-bikes or contact us and we will help you build the right ride.